Returns & Exchanges
At Orient Electric, we stand behind the quality of our home appliances and lighting solutions. If you are not completely satisfied with your purchase, you can initiate a return within 10 days of delivery for a full refund or replacement.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return and provide a reason for the request.
Quality Inspection
Ensure the product is in its original packaging with all warranty cards, manuals, and accessories intact for our team to review.
Schedule Pickup
Once your request is approved, our logistics partner will visit your address within 48 hours to collect the item at no additional cost.
Receive Refund
After the returned product passes our warehouse quality check, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing